Privacy Policy

Welcome to AI Solutions (“we,” “us,” or “our”). We provide modern technology and digital transformation services, including custom Web Development, App Development, Branding Services, Digital Marketing, SEO Services, and Cloud Managed Services. We are committed to safeguarding the privacy and personal data of every individual who visits our website, engages our team, or utilizes our digital offerings.

This Privacy Policy articulates our practices regarding the collection, handling, processing, and protection of your personal information. By accessing or browsing our website (https://aisolutions.ae) or submitting inquiries via our digital touchpoints, you acknowledge that you have read and understood the practices described herein.

We collect personal information necessary to deliver quality technical consultations, manage project relationships, and improve our digital web infrastructure. The information collected falls into two primary categories:

A. Information You Voluntarily Provide

When you communicate with us through our contact form, consultation requests, or direct correspondence, we may collect:

• Contact Details: Your full name, corporate email address, contact telephone number, and physical organization address.
• Project Inquiries: Selected service interests (e.g., Web Development, Cloud Solutions, SEO), project briefs, timelines, and business requirements.
• Correspondence History: Feedback, queries, and transcripts of communications exchanged with our solutions team.

B. Information Collected Automatically

When navigating our website, standard web diagnostic and technical telemetry data may be collected automatically:

• Technical Identifiers: Internet Protocol (IP) address, browser family and version, operating system, and screen resolution.
• Usage Analytics: Pages visited, dwell time per section, referral URLs, entry/exit pages, and interaction telemetry.

We handle your personal information solely for legitimate business operations and under recognized lawful bases (including contract fulfillment, consent, and legitimate corporate interests):

• Service Fulfillment & Project Execution: Evaluating project requirements, designing custom technical proposals, executing development sprints, and deploying digital solutions.
• Client Communication: Responding to contact inquiries, scheduling technical consultations, sharing project milestones, and delivering customer service updates.
• Website Optimization & Diagnostics: Analyzing aggregated user patterns to optimize layout performance, enhance loading speed, and resolve technical anomalies.
• Security & Fraud Prevention: Protecting our servers, client deliverables, and users from malicious access, DDoS threats, and unauthorized activities.
• Legal & Regulatory Compliance: Fulfilling statutory accounting, taxation, and statutory audit obligations under relevant regional laws.

Cookies are small alphanumeric files placed on your computer or mobile device upon accessing our website. They facilitate session persistence, security verification, and anonymous site traffic telemetry.

Categories of Cookies We Utilize

• Strictly Necessary Cookies: Essential for the website to function securely, render UI components, and maintain responsive navigation states.
• Performance & Analytics Cookies: Gather aggregated, non-identifying telemetry to help us assess which pages generate engagement and diagnose rendering delays.
• Functionality Cookies: Retain client-side preferences (such as reduced motion flags or UI states) to provide a fluid user experience.

Cookie Control: You maintain full authority to disable or clear cookies through your browser preferences (e.g., Google Chrome, Mozilla Firefox, Safari, Microsoft Edge). Please note that disabling essential cookies may impact certain interface animations or layout behaviors.

To guarantee high availability, performance, and security across our digital ecosystem, AI Solutions collaborates with vetted, enterprise-grade third-party infrastructure providers. These vendors are bound by contractual confidentiality and data protection requirements:

• Cloud Hosting & CDN Providers: Distributed global content delivery networks and secure cloud compute centers ensuring low latency and continuous uptime.
• Web Typography & Assets: Privacy-conscious typography delivery services (e.g., Google Fonts) loaded with privacy optimization parameters.
• Email Communication Infrastructure: Secure enterprise email gateways handling outbound client inquiries and confirmations under TLS 1.3 encryption.

We mandate that all third-party sub-processors execute robust Data Processing Agreements (DPAs) that prohibit the utilization of client data for any purpose other than providing specified infrastructure services.

We employ comprehensive technical, administrative, and physical security measures engineered to defend your personal data from accidental loss, unauthorized access, destruction, disclosure, or alteration:

• End-to-End Encryption: All data transmitted over our website is encrypted using Transport Layer Security (TLS 1.2/1.3) with modern cryptographic suites.
• Access Minimization & Role-Based Access: Access to sensitive client data is strictly restricted on a least-privilege, need-to-know basis.
• Regular Security Audits: Periodic vulnerability assessments, code reviews, and dependency checks against known CVE vectors.

AI Solutions preserves personal information only for the duration required to accomplish the legitimate objectives outlined in this policy, unless an extended retention period is mandated or authorized by applicable statutory regulations.

• General Inquiries: Communications collected via the website form are retained for up to twenty-four (24) months to facilitate ongoing project collaboration.
• Client Project Records: Technical specifications, source code repositories, and contractual artifacts are held in accordance with service agreement terms and fiscal recordkeeping laws.
• Secure Disposal: Upon the expiration of defined retention terms, personal records are permanently erased, overwritten, or rendered irreversibly anonymous.

Depending on your geographic location and jurisdiction (including regulations under GDPR, CCPA, and applicable regional privacy acts), you are entitled to exercise the following fundamental privacy rights:

• Right to Access: You may request formal confirmation and copies of personal data maintained in our systems.
• Right to Rectification: You are entitled to have inaccurate, outdated, or incomplete records corrected without undue delay.
• Right to Erasure (“Right to Be Forgotten”): You may request the deletion of your personal records where no overriding legal basis for retention applies.
• Right to Data Portability: You may request your data in a structured, commonly used, machine-readable format for transfer to another custodian.
• Right to Withdraw Consent: Where data processing relies on consent, you may revoke your consent at any time without retroactive penalty.

To submit a verified privacy request, please email us directly at info@aisolutions.ae. We will process and respond to verified inquiries within thirty (30) business days.

Our website, digital services, and technical enterprise offerings are designed exclusively for business entities, professionals, and individuals aged eighteen (18) years or older. We do not intentionally target, market to, or solicit personal data from children under the age of sixteen (16) or under the applicable age of digital majority in your jurisdiction.

If you believe that a minor has submitted personal information to our website without parental consent, please contact us immediately at info@aisolutions.ae. Upon verification, we will promptly delete all such data from our databases.

As technology evolves and privacy legislation advances, AI Solutions may periodically update this Privacy Policy. Any modifications will be published on this page accompanied by an updated “Last Updated” revision timestamp at the top of the document.

In the event of material revisions impacting your rights or changes to the basis of data processing, we will provide prominent notification across our digital channels or communicate directly with registered client contacts. We encourage regular review of this page to remain informed of our privacy governance practices.

If you have inquiries, concerns, or requests regarding this Privacy Policy or wish to exercise your legal privacy rights, please reach out to our privacy management team: